Privacy Policy

Solara Productions respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Kishan Kumar Sharma trading as Solara Productions, ABN 32 452 277 109 collects, uses, stores and discloses personal information in connection with our wedding music production services, including custom bridal entry songs, covers, arrangements, edits, medleys and reinterpretations of existing songs.

Solara Productions primarily provides bespoke wedding music services for brides, couples and families, including custom versions of existing songs for bridal entries and other wedding moments.

This Privacy Policy is intended to reflect good privacy practice and, where applicable, the Australian Privacy Principles. The Australian Privacy Act applies to organisations with annual turnover above $3 million and some smaller businesses in specific circumstances, but many small businesses still choose to maintain a clear privacy policy as a matter of good practice.

1. Who this policy applies to

This Privacy Policy applies to personal information we collect from:

• clients and prospective clients;
• brides, grooms, couples and family members;
• people who make enquiries through our website, email, social media or forms;
• people who provide voice notes, vows, speeches, recordings, photographs, videos or personal stories for a project;
• suppliers, collaborators, vocalists, musicians, videographers, photographers, planners and other wedding vendors;
• people who interact with our website, social media pages, advertisements or marketing content.

This policy applies whether you are located in Australia or overseas.

2. What personal information we collect

We may collect personal information such as:

• your name;
• email address;
• phone number;
• billing details;
• wedding or event date;
• event location;
• service or package details;
• song preferences;
• creative direction;
• reference tracks;
• pronunciations;
• personal messages;
• voice notes;
• vows, speeches or family recordings;
• photographs or videos you choose to provide;
• testimonials or feedback;
• social media handles;
• communications between you and Solara Productions;
• any other information you choose to provide to us.

3. Sensitive and personal materials

Because our work is often emotional and personal, you may choose to provide private materials such as family recordings, personal messages, vows, speeches or stories.

We will only use these materials for the purpose of creating your project, communicating with you, delivering the agreed services, and any other purpose you have consented to.

We will not publicly share personal audio, private voice recordings, names, photographs, footage or identifying personal details without your consent.

4. How we collect personal information

We may collect personal information when you:

• contact us by email, phone, website form, social media or direct message;
• book a service with us;
• complete a questionnaire, brief or enquiry form;
• send us creative direction, reference material or project files;
• provide feedback, approvals or revisions;
• make payment;
• interact with our website or social media content;
• provide a testimonial or consent to portfolio use.

Where reasonable and practical, we collect personal information directly from you.

5. Why we collect and use personal information

We collect and use personal information to:

• respond to enquiries;
• understand your wedding, event and creative vision;
• provide quotes and booking information;
• prepare and manage client agreements;
• produce custom bridal entry songs and other wedding music deliverables;
• communicate about your project;
• collect payment;
• deliver final files;
• provide revisions and support;
• manage timelines, approvals and project administration;
• improve our services and client experience;
• request feedback or testimonials;
• use approved materials for portfolio, promotional or marketing purposes;
• comply with legal, accounting, tax and business record obligations.

Solara Productions’ services involve creating custom versions, covers, arrangements, edits, medleys and reinterpretations of existing songs. The information we collect helps us tailor the project to the client’s chosen songs, emotional direction, timing, cultural context and wedding moment.

6. Marketing and portfolio use

We may use your contact details to send you relevant updates, offers, service information or marketing communications.

You can unsubscribe from marketing emails at any time by contacting us directly.

We may use non-identifying project descriptions, final tracks, extracts, or behind-the-scenes production material for portfolio, promotional and marketing purposes.

We will only use your name, image, wedding footage, testimonial, personal story details or other identifying materials with your prior consent.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

• vocalists, musicians, producers, engineers or collaborators involved in your project;
• cloud storage providers, including Google Drive;
• email or communication providers;
• payment providers;
• accountants, lawyers or professional advisers;
• wedding vendors, such as DJs, planners, photographers or videographers, where you ask us or where it is necessary for the project;
• government, regulatory or legal authorities where required by law.

We will only share information that is reasonably necessary for the relevant purpose.

8. Overseas clients and overseas disclosure

Solara Productions may work with clients located outside Australia.

If you are located outside Australia, we may communicate with you, receive your personal information, send project files to you, and provide services to you internationally.

Some service providers we use, including cloud storage or email providers, may store or process information outside Australia.

Where we disclose personal information to an overseas recipient, we will take reasonable steps to handle that information carefully and consistently with this Privacy Policy.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We may store information in:

• email accounts;
• Google Drive;
• project folders;
• audio production software;
• payment and accounting records;
• client communication records.

Solara Productions will provide clients with ongoing access to delivered final files through digital storage where reasonably practicable, but does not guarantee permanent storage or availability of project files after delivery.

You should keep your own backup copies of any final files, important communications and materials you provide to us.

10. How long we keep information

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to:

• complete your project;
• provide access to final files where reasonably practicable;
• manage business, tax and accounting records;
• resolve disputes;
• comply with legal obligations;
• maintain portfolio, testimonial or consent records;
• respond to future questions or requests.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

11. Access and correction

You may request access to the personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to an access or correction request.

12. Confidentiality

We treat private, sensitive and non-public project information confidentially.

Our Client Services Agreement requires both parties to keep confidential any private, sensitive or non-public information received from the other party in connection with a project, subject to the portfolio and promotional use provisions in the agreement.

13. Children and family recordings

Some projects may include recordings, messages, speeches, photos or videos involving family members, including children.

If you provide materials involving another person, including a child, you confirm that you have the necessary permission to provide those materials to Solara Productions and allow us to use them for the agreed project.

We may refuse to use material if we believe it is unlawful, offensive, inappropriate, unsuitable, provided without proper permission, or otherwise not appropriate for the project.

14. Complaints and contact

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the issue.

Solara Productions
Email: info@solaraproductions.com

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the updated date shown at the top.